RETURNS & EXCHANGES
Each Halo Dog collar is carefully inspected, tested and charged before it leaves Halo Dog HQ.
However, stuff happens.
If there is a problem, please give us an opportunity to fix it. Click here to contact us.
We replace items only if they are defective or damaged. If you feel you have a defective collar or one that was damaged during shipping, please email us at firstname.lastname@example.org.
Customers are responsible for shipping costs associated with returned items. Note returns are offered only to shipping addresses in the U.S. If you request a refund (instead of a replacement collar), the cost of return shipping will be deducted from the amount due. Shipping costs are non-refundable.
Returns are typically processed within a few business days after receipt, but can take up to 1-2 weeks.
If you are looking for Halo Collar by Cesar Millan - that's another company. You can reach them at https://www.halocollar.com/. We cannot process their returns or contact them. But know, we get contacted by their customers every day -- about 200 times a day. FYI, none of their feedback is positive and there are a LOT of returns.