Each Halo Dog collar is carefully inspected, tested and charged before it leaves Halo Dog HQ.

However, stuff happens.

If there is a problem, please give us an opportunity to fix it. Click here to contact us. 

We replace items only if they are defective or damaged. If you feel you have a defective collar or one that was damaged during shipping, please email us at 

Customers are responsible for shipping costs associated with returned items. Note returns are offered only to shipping addresses in the U.S. If you request a refund (instead of a replacement collar), the cost of return shipping will be deducted from the amount due. Shipping costs are non-refundable.

Returns are typically processed within a few business days after receipt, but can take up to 1-2 weeks.

If you are looking for Halo Collar by Cesar Millan - that's another company. You can reach them at We cannot process their returns or contact them. But know, we get contacted by their customers every day -- about 200 times a day. FYI, none of their feedback is positive and there are a LOT of returns.